Yes, both Coaches and Coachees can reschedule a Session if they are unable to attend. This is possible up to 24 hours before the appointment.

To do this, log into your user account and select the "Sessions" section. Go to the Session you want to reschedule and click on "reschedule". Before you complete the process, please provide a reason for the rescheduling.

Afterwards, the Coachee will choose a new date, regardless of who rescheduled the session.

All Coaches at mellow must meet at least one of the following requirements:

- Certification from one of the German or European Coaching Federations
- Training as a Psychotherapist
- Training as a Systemic Therapist
- Training as a non-medical Practitioner for Psychotherapy

You find something missing here? Feel free to send us an e-mail to: support@my-mellow.com

To make Coaching even easier for you, you get a wallet on mellow that you can use to purchase Coaching Sessions. You can use PayPal, Credit Card or Bank Transfer to top up your wallet.

If your wallet balance does not cover your purchase, you can easily recharge your wallet during the ordering process.